I am a professional writer with experience transforming complex information into useful communications, and writing clearly, concisely, and thoroughly in challenging environments. Please email writer at happen.net to contact me.

Summary of Skills

• Excellent research and writing skills
• Experience with web-based presentation of complex information for a variety of audiences
• Quick to learn complex systems

Work Experience

Senior Technical Writer, Attachmate, Seattle, WA, 1998 to 2009

• Researched and documented complex business software that transfers data and business logic between web-based and mainframe applications
• Collaborated on user interface design for software products
• Created help systems, user's guides, and SDKs for a variety of audiences
• Led a team of writers tasked with converting help systems for a disparate group of software applications into a single seamless user assistance strategy for a comprehensive business software product
• Lead writer for several 1.0 versions of enterprise application integration products

Technical Support Analyst, Keane, Inc., Kirkland, WA, 1995 to 1998

• Designed an online technical suppport delivery system in HTML for the Keane Adobe Project
• Developed an online technical support expert system in PDF for Acrobat and PageMaker support technicians
• Provided technical resources, support, and training for all first level Adobe Acrobat support technicians
• Certified to support Adobe Acrobat and PageMaker (the precursor to InDesign)

Writing Consultant, South Puget Sound Community College, Olympia, Washington, 1994 to 1995

• Designed, and served as a writing tutor for, the new writing center
• Worked one-on-one with members of a diverse student population to improve their writing and research skills
• Designed and implemented a promotional program for the center, consisting of numerous short presentations to classes, the faculty, and the Board of Trustees

Education

Grant Writing Essentials (4 credit course), The Evergreen State College, 2011

Certificate Program in Technical Writing and Editing, University of Washington Extension, 1997

Bachelor of Arts, American Culture and Education, The Evergreen State College, 1993

Volunteer Experience

South Sound Reading Foundation, 2011

• helped distribute books to low-income children
• researched potential funders, wrote a grant proposal

South Sound Ultimate Players, Board Member, 2007 to present

• Designed and maintain the organization's web site (happen.net/ultimate)
• Tournament Director for annual local ultimate frisbee tournament, "Geofest," 2009 to present